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Refund & Cancellation Policy

This Refund and Cancellation Policy governs the terms under which www.sitelando.com ("we", "us", or "our") provides refunds and accepts cancellations for the services offered on our website, including (not limited to) website design & development, content writing, and SEO (the "Services").

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Please note: This Refund and Cancellation Policy is subject to change at any time. We encourage you to regularly visit this page and other relevant pages on our website for the latest updates.

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General Policy:

  • We offer a 100% refund policy if you are not satisfied with your website. You can request a refund anytime after your site goes live and you receive the email confirmation.

  • No Refunds on Completed Projects after 7 days of live website: We do not offer refunds for completed projects after 7-days of live website. Once a project is received to us and delivered to client, as per the agreed-upon scope of work & refund policy, no refunds will be issued after 7 days of live website.

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  • Project Initiation and Cancellation:

    • On or Before 7 days of live website: You may cancel your project anytime before 7 days of your live website & delivery date.

    • After 7 days of live website: If you cancel your project after 7 days of your live website & project delivery, we will not issue any refunds.

  • Trial Periods: We may offer limited trial periods for certain services. Please refer to the specific plan, requirement or service agreement for details on the trial period (if applicable) and associated cancellation terms.

  • Scope Changes: Any changes to the agreed-upon project scope after work has begun may result in additional fees and may impact the project timeline.

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Specific Scenarios:

  • Website Design & Development:

    • We provide detailed project details outlining the scope of work, timeline, and deliverables or 7 days 100% refund policy(if applicable).

    • Experience and clarify full details of service in case if refund or trial is applicable before making the subscription or one-time or recurring payment.

    • Once the plan is subscribed or project proposal is approved or work commences, no refunds will be issued unless mentioned on website for development services like website design & developments.

 

  • Content Writing:

    • We offer revision cycles for content writing projects to ensure your satisfaction.

    • Once the initial content after payment or trial is delivered or approved, no refunds will be issued.

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  • SEO:

    • SEO services are ongoing and results-oriented.

    • We cannot guarantee specific outcomes and do not offer refunds based on SEO performance.

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Important Information:

  • Client Responsibility: Although we and the client discuss in details about the requirement of the client, The client must thoroughly review the project proposal, scope of work, deliverables, and refund and cancellation policy before making any payments.

  • Payment Processing: Once payment is made for any service, you agree that the payment is non-refundable except if mentioned for specific services.

  • Communication: All refund or cancellation or upgrade of plan or additional services post confirmation or finalisation of project and payment (if applicable) requests must be made in writing to support@sitelando.com only from the request related registered email id.

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Disclaimer:

This Refund and Cancellation Policy is intended to be comprehensive but may not address every scenario. We reserve the right to make final determinations regarding refunds and cancellations on a case-by-case basis.

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